Free Direct Insurance Claim Service

IMG_20140728_092032We offer a free pet insurance claim service whereby we will make claims to selected insurance companies* for direct settlement to us.  We hope that by doing this we can take away some of the stress from you when a claim has to be made.


To Qualify For This Free Service Please Ensure You:

  • Present reception with your policy documentation when requested
  • image003Call your Insurers immediately and ask them to send you a claim form
  • Pay the appropriate excess to us
  • Provide additional claim forms within seven days of them being requested by us
  • Settle any account that is unpaid or part unpaid by your Insurer within 30 days of settlement or rejection of the claim by your Insurer.

IMG_20140728_092435*There are a small number of insurance companies from whom we will not claim from directly. Please check with our Reception team whether your insurers are accepted.

Please Note:

Acceptance of a claim form by us is not confirmation that the claim will be paid by your Insurer.  If you have any queries relating to the validity of your claim please contact your Insurer directly.

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